Frequently Asked Questions

DirectConnect Program

• How do I sign up for DirectConnect in-room network access?
• How much is Internet access?  What if...?  How about a refund?
• Where can I get DirectConnect Support?
• What do I do if I change rooms?
• Can I share my DirectConnect connection with my roommate?
• Where can I get an ethernet cable? A coaxial cable?
• What type of services does the RTA program provide?
• How do I receive RTA assistance?
• How much does it cost to fix my computer?
• How long will it take you to fix my computer after I drop it off at your office?

Security / Privacy  

• Are you guys watching what websites I'm going to on the Internet? Are you monitoring my Instant Messaging conversations?
• Do I have to install your version of Symantec Antivirus?
• What other software should I install to protect myself on the network?

Hardware Questions  

• What kind of computer should I bring?
• Is a modem needed for DirectConnect?
• What is a 10 or 100 Base-T Ethernet card?
• Where can students get help installing their Ethernet card?
• Where do the cables plug in?
• Can I use my wireless card / built-in wireless in the dorms?  

Miscellaneous  

• What program is used to send and receive University e-mail?
• What network software can students use?
• How fast should my DirectConnect ethernet connection be?
• Why is my connection so slow?