Administrative Management

What Can I Do With A Major In Administrative Management?

Would you like to possess the skills and training that make you employable as a business professional in an office setting or in the service industry? The Administrative Management degree program and Customer Service certificate program provide students with the training and skills that make them employable.

The Customer Relations Program provides students with skills to promote excellent customer relations in business settings. Courses related to the service industry, service-level decisions, formulation of service policies, customer service management, and staff developments are included. Students gain knowledge of customer care, effective communication, and the importance of public relations to promote a positive image. Students develop an understanding of challenges and conflicts while serving both internal and external customers. Emphasis in business, computers, and psychology provide a solid background for customer relations positions in the business environment.

The Administrative Management Program allows students to advance the career proficiencies acquired in the Customer Relations certificate program by earning an Associate of Applied Science Degree. The Administrative Management Program prepares graduates to meet the administrative and information needs of business and industry. Students gain proficiency in computer, management, and information technology. Students complete an academic component to gain an understanding of professional responsibilities in our global society. Graduates of this program become vital members of executive teams with the ability to assume supervisory, organizational, and communication roles in the coordination of administrative services.

Special Features: Customer Relations Certificate is available online.

A Sample of Related Occupations

Types of Employers

Related Web Links

• The University of Montana College of Technology-Administrative Management
• Sue L. Olson Faculty/Program
• Department of Business Technology
• Directory of Salary Surveys on the Web

Professional Associations

• Administrative Support
• IAAMC
• National Skills Standards Board

For additional career information, see the Occupational Outlook Handbook