What does my son or daughter do when a faculty member or instructor doesn't make time for them?

First and foremost, the student should be persistent. The University of Montana-Missoula boasts an excellent faculty. However, class size (especially in some freshman-level courses or popular courses) may be much larger than many Montana high school graduation classes.

Even so, face-to-face exchanges between students and instructors are the most fruitful. It is critical that communication between the student and instructor results in the provision of appropriate accommodations. For example, students are encouraged to hand the instructor the letter of verification that DSS provides. This is best accomplished either before classes begin, or at the latest during the first week of classes. This introduces the student and their requests for accommodations early. Students will likely need to talk with instructors more than once a semester, so the first face-to-face meeting is very important.

Sometimes though, personal contact is not possible. Emailing the professor is often the best way to reach them.  Leaving voice-mail messages is also effective, and remember, if you don't leave a message, they won't know you called.  It is helpful to note days and times that attempts were made to contact the instructor, as well as when the instructor received the student's letter of verification. The student can always try catching the instructor before or after class. All instructors should have published office hours in which they are available to meet with students. Disability Services coordinators will advise students if difficulties arise, and may offer to meet with the student and instructor in some cases.

If the instructor's office is not physically accessible to your student, the instructor will make arrangements to meet them in an accessible location.

Students have a number of options open to them in the event that communication with instructors does not result in receiving accommodations. Again, students should stay in touch with their Disability Services coordinator to discuss all their options.

Most importantly of all - never give up!