1. Mission Statement and office policies

- Mission Statement
- Objectives of Res Life Program
- The Staff Responsibilities
- Etiquette
- Supervisory Staff Check List of Things to do
- Desk Coverage
- Computer use guidelines ­ staff in office 

2. Getting Ready for Check in ­ Check Out and End of Year

- Cancellation of New Applications
- What is in my room? From the resident’s perspective
- Room Preparation Check List
- Pre-Opening ­ Getting your building ready
- Check In Procedures
- Audit Form
- No Show List
- Office procedures ­ end of semester
- Office procedures ­ end of year 

3. Mail and Guests - Mailbox Usage, Political Campaigning and Posting Notices

- Mail Distribution and Forwarding
- Letter Bombs
- Guest Policy Procedures and Definitions 
- Mailbox usage, political campaigning, postings and facilities use  

4. Inventories

- Room Inventories ­ Why? ­ Check in and Check Out
- Instructions for Completion and Condition Rating
- Inventory Checkout Procedures ­ What to look for 

5. Room Changes and Moves

- Room changes and room status
- Room Change Request Form
- Residency Agreement
- Release After Check in
- Check Out Authorization Form

- Check Out Procedures - flyer to residents
- Mid Semester Check Out procedures
- Basic Check Out procedures
- Change of Address Card
- Check Out Questionnaire
- Roommate Relationships

6. Single Rooms - Single rooms ­ waiting list and granting singles

- Single room sign up sheet
- Single Room Available Form
- Single Room Agreement Form
- Single Room Wait List Update

7. Change Funds and other Money

- Change Funds, Stamp funds, Key Fee
- Cash Tally Sheet
- Vending Refund Policy
- T-shirt Sales Procedures

8. Keys, Room Entry and Health/Life Safety Issues

- Key Policy ­ board keys, masters and lost keys
- Room Entry Policy

- Emergency Fire Procedures

- Emergency procedures for Residents

- Emergency Shelter in Place

- Smoke Detector Reset
- Health and Life Safety Inspection guidelines
- Room Inspections ­ letter to residents
- Health Inspections ­ Situations to Look for
- Room Telephone Usage
- Abusive or Threatening Telephone Calls
- Security Monitor Instructions
- Smoking Policy
- Substance Free Policy
- Weapons and Firearms Policy
- Weapons Contract
- Weapons Storage Release Card
- Weapons Storage Tag

9. Equipment and Computer Labs

- Equipment Check Out Policy
- Lab computer use Procedures 
 

10. Optional Services for Sale  
- Computer DirectConnect procedures
- Bed Level Change Request
- Bed Level Pictures
- Storage Lockers Procedures
- Storage Rental Agreement

- Telephone - Connection Request

- Telephone - Student Information

11. Maintenance and Work orders

- Maintenance Procedures
- Auto bills and routine work code use
- Craft Codes for Work orders
- Work order Form 
- Damages and Missing Items Price List

12. Payroll and Employee Information

- Payroll procedures
- Staff Hiring Request Form
- Daily Time Report
- Payroll Instructions ­ how to fill out Buff card
- Payroll Processing Steps completed by RLO
- RA On Duty
- Nights Out and Vacation Policy
- Desk Hours Pay Reference
- Evaluation of staff ­ the process

- Position Description for Student Custodian

-Position Description for Resident Assistant

- Position Description for Head Resident

- Position Description for Assistant Head Resident

- Position Description for Program Coordinator

13.  Student Conduct and Discipline Process

- Process, time lines etc

- Sample Hearing

- Templates for Letters

- Possible Violations and Sanctions

- Suicide Incident