Student Support - Home
Student Affairs IT provides free and low-cost tech support and computer help for students of the University of Montana. We can help with anything that has an on/off switch, but listed below are some of our more popular services:
- Connecting to campus wireless Internet and your in-room DirectConnect wired network
Student email (UMConnect) and Moodle help
Troubleshooting operating systems and software
- Maximizing computer performance
- Playing games online
Resident Technology Assistants also create The 404, a monthly newsletter posted in your residence hall.
We operate the SAIT Service Desk in the UC Atrium 11 AM - 5 PM for free or low-cost tech support. We also provide phone support 8 AM - 5 PM. You can check out our products and services page for more details.
Wireless in the Residence Halls
Knowles is currently the only Residence Hall with full wireless coverage. If you are a resident in Knowles, you should be able to connect to UMwpa with registered devices.
Other Residence Life wireless locations:
- Aber Hall: 1st floor front lobby
- Lewis and Clark Community Center
- Turner Hall: Dell Brown Room, 1st floor lobby, TV Room
- Jesse Hall: Living and Learning Center
- Craig Hall: 1st floor lobby, 2nd floor study lounge, 3rd floor study lounge, TV Room
- Elrod Hall: 1st floor lobby, TV Room
- Pantzer Hall: 1st floor lobby, Jame E. Todd Room, 4th floor study lounge, TV Room
- Miller Hall: 1st floor lobby, 5th floor study lounge, Laundry room, TV Room
If you need help, check out our instructions on connecting to UMwpa.
Student Affairs IT is currently working with the Residence Life Office to implement wireless hotspots in common areas of each hall. As more hotspots are installed, this site will be updated and we will post updates on our Facebook page.
Meet Student Affairs IT
DirectConnect is the Internet service provided to all students living in the residence halls and in the Lewis and Clark Village (LCV). The bandwidth is equivalent to standard DSL in most residential homes.
Through a DirectConnect connection in your room, you can:
- collaborate on class computing assignments with other students on or off campus
- utilize library resources
- correspond with professors, friends or family via email, instant messenger or webcam
- gather information for research projects
Your connection is included with the cost of your room, although Winter and Summer session rates for Internet still apply. You need an Ethernet cable to connect your computer to the network. These cables are available at the Student Affairs IT office, or at the desk of your Residence Hall. If you have completed the DirectConnect webpage and don't want to wait the 30-45 minutes for a new IP address to access internet please check out our FAQ and in the Miscellaneous section there is a step-by-step guide on how to renew it manually in a matter of seconds!
Student Affairs IT Mission:
The mission of the SAIT Office is to provide technical education and support to University of Montana students and staff of the division of Student Affairs. It is to work towards enhancing the utilization of technology by students and staff as well as to encourage and enable student learning by educating in addition to providing IT support.